CNA Exam 1 Review Latest 2023 Graded A+

CNA Exam 1 Review Latest 2023 Graded A+. DOWNLOAD on www.hackedexams.com INSTANTLY. Define abuse ✔✔- An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) ✔✔1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & repeat bac...